VSAT Systems' many Service Plans accommodate a wide variety of speed and throughput requirements. Each Service Plan includes a certain amount of throughput (throughput allowance).
Option 1 When an end user on Option 1 (metered billing) exceeds their throughput allowance, they are charged for their additional usage according to their contract.
Option 2 When an end user on Option 2 exceeds their throughput allowance, we will reduce their connection speed until their usage is back in profile. For accounts with separate upload and download throughput allowances, upload and download speeds will be adjusted independently.
Connection speeds will be reduced according to the following chart:
|Percent Overage||Throttle Percent|
On the end user’s billing date each month, their usage for the previous month is compared to their allowable throughput. If the end user’s usage has exceeded their allowance, the end user is notified via email, and approximately 24 hours later, their Maximum Information Rate (up-to speed) is reduced according to the chart above.
Once an end user’s account has been throttled, their throughput usage is monitored on a weekly basis. If their usage for the week is less than 7/30ths of their monthly allowance, the end user is notified via email, and within 24 hours, their speeds are returned to their contract rates.
If a end user exceeds their throughput allowance by 100% or more for two consecutive billing cycles, 50% or more for three consecutive billing cycles, or 10% or more for four consecutive billing cycles, they will be required to move to a plan with higher allowable throughput or switch to metered billing.
As an end user, you can get unthrottled immediately if you upgrade to a service plan that allows more throughput than was used in the previous cycle. Otherwise, unthrottling requires 7 consecutive days of throughput within the weekly average of your monthly service plan allotment. If your throughput never falls below the weekly allotment, you stay throttled until it does. Get your daily allotment by dividing your Service Plan throughput by 30.
If you find you are frequently throttled, please determine what activities you or your users are performing and determine if these activities are necessary, or not. If your business can't do without it, consider upgrading your Service Plan.
Please become familiar with your throughput usage by reviewing your account frequently. For more information contact customer care by calling 800-268-8653.