VSAT Systems satellite Internet installation

Federal Communications Commission (FCC) regulations require a certified installer for a 2-way satellite Internet service. As a VAR or VNO you are required to manage your own installations. As a Dealer you have the option to manage your own installations, or you can allow your VSAT Systems VAR or VNO Partner to manage that for you. FCC-required training programs are available to the VAR/VNO/Dealer which is issued to you by VSAT Systems to manage end user installations. VSAT Systems conducts periodic installation training classes, either at our Akron, Ohio facility or at your location.

We provide complete assistance to our customers with respect to end user installation. Our national installation network covers every zip code in the continental United States. We have a separate Installation Coordination team here at VSAT Systems to assist you in the installation process. The installation coordinator will be your dedicated point of contact until your equipment is installed, commissioned and tested. To ensure proper polarization during the set-up process, our trained tech-support staff is available to perform cross-polarizations 24/7.

VSAT Systems Residential and Commercial Installation Standards

VSAT Systems installation coordination department works with a wide network of installers to facilitate proper installation for residential and commercial buildings.

Standard Residential Installations:

  • Structure is zoned residential and is used as a residence.
  • Structure is no more than two stories.
  • Standard mounting hardware for either a universal mount, penetrating roof mount or a side mount.
  • Dual 100' run of RG6 coaxial cable, quad shield, solid copper core.
  • Ground wire and grounding block.
  • A maximum of 1 interior wall penetration, connectors and faceplate.
  • Driving distance for installer not to exceed 35 miles, one way.
  • The installer will verify the satellite link is active.

Standard Commercial Installations:

  • Commercial Installations are performed on any building not qualified as a Residential building.
  • Standard non-penetrating roof mount for the 1.2 meter dish and larger.
  • Dual 100' run of RG6 coaxial cable.
  • Ground wire and grounding block.
  • A maximum of 1 interior wall penetration, connectors and faceplate.
  • Driving distance for installer not to exceed 50 miles, one way.
  • The installer will verify the satellite link is active.

Installation best practices

The technician needs to install the outdoor transmit-and-receive equipment and dish, and run up to 100 feet of cable from the outdoor equipment to the indoor equipment, making a professional penetration of the building exterior if necessary.

The technician will install and adjust the dish and outdoor equipment to obtain the best possible satellite connection. The technician will set up the iDirect indoor modem and will test and verify the connection to the Internet. Depending on the situation, this process takes between four and eight hours.

Configuration is normally done the day following the physical installation, but may be done on the same day. We highly advise the VAR/VNO/Dealer to notify their customer to have their representative who normally maintains the computers or network be present at the time of the configuration. This person does not need to be there for the physical installation.

Basic requirements

  • A minimum of 50 feet of RG6 Quad Shield Cable with solid copper center conductor.
  • 360 degree compression fittings and a dual grounding block.
  • Plastic wire ties to secure cables to the mast or pole.
  • Photographs showing key installation aspects.
  • A customer’s signature upon the completion of the installation.